Setting Up a Shared Phone Number and Inbox

This feature is currently in beta. Please contact Heymarket Support to request early access.

Heymarket allows you to setup a shared phone number and inbox with select people on your team. It's a great way to have a number for customer support, inbound sales, or as a general number for people to text your business.

Each shared inbox has a name, phone number, and team members you select. Here's how to get started:

Adding People to an Existing Number/Inbox

  1. If you haven't already done so, create a team.
  2. Sign in to Heymarket Web on your computer. 
  3. Click on your team name in the bottom-left corner.
  4. Click on Manage Inboxes.
  5. Click the pencil icon to edit the inbox.
  6. Select the people in your team who will have access to this inbox. They will have the ability to read every message in the inbox, reply to any message, or compose a new message from that shared number. You can also change the name of the inbox here.

Creating a New Shared Inbox

  1. If you haven't already done so, create a team.
  2. Sign in to Heymarket Web on your computer. 
  3. Click on your team name in the bottom-left corner.
  4. Click on 'Add Inbox'
  5. Give your inbox a name. This name will only be viewable by you and the team members who have access to it. Some examples include Support, Sales, or VIP Customers.
  6. Select the people in your team who will have access to this inbox. They will have the ability to read every message in the inbox, reply to any message, or compose a new message from that shared number.
  7. You will now see a screen with your new shared number. You can change the area code here if you like.

That's it! You will now see the name of the shared inbox on the left side of Heymarket Web, Heymarket iOS app, or Heymarket Android app. Click it at any time to view messages, reply, or compose a new message.

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